Delivery and refund policies

Before the order is shipped, we will email you 1) order confirmation containing the address. If you spot any changes before dispatch, we are happy to make amendments. However, if already dispatched, we can not make any changes and are not responsible for lost parcels.

Our team will be more than happy to resolve any issues. If your product arrives damaged due to transit, please contact us within 24 hours of delivery via email (put the email address) or phone (mention the phone number here). Please email within 24 hours of your delivery: 1) picture showing fault 2) order number. . We will create a replacement item and send it to you as soon as possible for all the faulty or damaged items. We may ask you to ship back the product to receive a refund. All refunds are subject to manager review.

For customized products, we do not accept refunds for items that have already been created due to a change of mind. However, if you are dissatisfied with the quality of your item, please contact us, and we will do our best to resolve the issue. Please notify us within 7 days of receiving your order by phone or email.

If you change your mind before we have started the process to make your products yet ( For customized products) or not made ready for shipping ( For all other products), we can issue a full refund to your original payment method, minus a 3% administration fee to cover our payment provider costs. Please contact us as soon as possible to confirm whether your product has been made. Refunds typically take 7-10 days to appear in your bank account.